Privacy Policy

Privacy Statement of Child and Adolescent Medical Center (“Iliaktida“)

In this Privacy Statement, we describe how Iliaktida collects personal and / or sensitive data, how the data are used and what are the rights of a person whose data are being processed by Iliaktida.

When we collect personal data: We collect personal data in relation to you when you visit us or request our services or when contacting us through our website, through social media, in person, though e-mail, or by phone.

 

What personal data we collect: The processing of personal data at Iliaktida may include personal data as well as sensitive data, such as health data. We collect data in writing or in electronic form or both. We may collect personal data such as:

• Contact details: Data such as full-name, phone number, etc.
• Payment data: Data necessary to process payments.
• Health insurance data: Data in relation to health insurance plans.
• Platform information: Information such as your password and other relevant login details for platforms managed by Iliaktida.
• Data relating to health: Data such as medical records of patients, medical notes of Iliaktida’s staff and other medical professionals. These data may be in relation to personal data of children who are the patients, as well as their parents, depending on the situation.

 

Data Usage: We use the personal data we collect for the following permitted purposes:

• To provide health services and the necessary medical attention, as requested.
• To contact our patients and improve our services.
• For research in relation to the development of new treatments.
• To keep our clients up to date on the latest developments, announcements and other information.
• To comply with our legal obligations and / or to defend our legal rights.

 

Legal basis for processing: We process your personal data in accordance to one or more of the following legal bases provided for by data protection law:

• To comply with our legal obligations where the processing of personal data is required, including, among others, our obligations under the Patient Protection Law of 2004 or to fulfil our tax obligations.
• Where the processing of personal data is necessary for the provision of services by Iliaktida to you.
• In rare cases, where the processing of personal data may be necessary to protect the life of the data subject or a third person.
• Where the processing of data is necessary for the purposes of the legitimate interests pursued by Iliaktida or a third party, except where such interests infringe the interests or fundamental rights and freedom of the individual who seeks protection of personal data.
• For acts where we obtain the consent of the relevant person for the particular processing purpose.

 

As for updates and other general communications, you have the option at any time to opt out from receiving such communications.

 

Sharing data with third parties: Iliaktida does not share personal data except in the following cases:

• When we receive appropriate authorisation from the relevant person or an authorised representative of that person.
• Where the disclosure is necessary for reasons of medical care by another professional, as authorised by the relevant person or authorised representative of that person.
• When disclosure is made amongst members of the staff of Iliaktida, who are also bound by the duty of confidentiality for processing of personal data or for purposes of archiving documents.
• When the non-disclosure of data constitutes a serious risk of damage to health or physical integrity or the life of a natural person or may have a serious impact on society as a whole.
• Where we are required to make such disclosure by law, court order and / or contractual obligation.

 

Security: We take the appropriate technical and organisational measures to keep your personal data confidential and secure in accordance with our internal policies and procedures.

 

Data removal: We delete the data we have received when it is no longer reasonably necessary to retain it for permitted purposes or otherwise when we are not otherwise authorised to retain such data. Due to the nature of our services, the importance of the data we have, and the significant impact on individuals in the event of loss of medical records, we store data for a significant amount of time.

 

Your rights: Depending on the case, you have the following rights:

• Ask to receive a copy of your personal data held by Iliaktida.
• Correct any inaccurate data we hold about you.
• Complain in relation to or restrict the use of your personal data.
• Request to remove your personal data or that of the child for whom you have parental responsibility.
• To submit a complaint in the event you have concerns about how we handle your data.

 

To exercise any of the abovementioned rights, please contact us at info@iliaktida.eu. In order to provide our services to you we may ask you to produce evidence to confirm your identity such providing us with a valid identity card.